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Log In to PagerDuty

You can log in to PagerDuty in two ways. Depending on your account configuration, one option may not be available:

Log In With Email and Password

  1. In a supported web browser, navigate to identity.pagerduty.com or open the PagerDuty mobile app and click Sign In.
  2. If prompted, click Continue in the confirmation modal.
  3. Enter the email address associated with your PagerDuty account and click Next.
  4. Enter your password and click Sign In.
    • If your email address connects to more than one PagerDuty account, the web app or mobile app displays a list of accounts. Select the account you want to log in to.

Rate Limiting

If you attempt to log in multiple times within a short period, you may encounter an error message. PagerDuty enforces rate limits on login attempts to protect accounts. Wait a few minutes before attempting to log in again.

Log In With SSO

SSO Troubleshooting

If you do not see Sign In with Single Sign-On after entering your email, or if you cannot log in to your account, contact your Account Owner to troubleshoot and verify your SSO configuration.

Log In Via Welcome Email

When your administrator configures SSO, you receive an email from your identity provider notifying you that you can access your account via SSO. Log in for the first time by clicking the link in the welcome email.

The following example shows an Okta welcome email. Your email details vary based on your identity provider:

An image from an email client showing the Okta welcome email Okta Welcome Email

Log In Via the Web or Mobile App

  1. In a supported web browser, navigate to your PagerDuty account login URL (for example, https://subdomain.pagerduty.com or https://identity.pagerduty.com) or open the PagerDuty mobile app and click Sign In.
  2. If prompted, click Continue in the confirmation modal.
  3. Enter the email address associated with your PagerDuty account and click Next.
  4. Click Sign In with Single Sign-On.

Sign in with single sign-on Sign In with Single Sign-On

  1. If prompted, enter your account details:

    FieldValue
    SubdomainEnter your PagerDuty account subdomain.
    Service RegionSelect United States or Europe.

Enter your subdomain and select your service region Enter Your Subdomain and Select Your Service Region

  1. Click Continue with Single Sign-On.
  2. If you are already logged in to your SSO provider on your device, the system automatically logs you in to your PagerDuty account. If you are not already logged in to your SSO provider, the web app redirects you to your SSO provider login page, where you log in to access PagerDuty.

Safari Content Blockers

On iOS devices, content blockers in Safari can sometimes prevent the SSO login button from rendering on the login screen. To administer this setting, navigate to your device's Settings Safari Extensions.

Log In Via Identity Provider

Identity Provider

Most SSO configurations allow you to log in using your identity provider. The UI varies depending on the service you use. The steps are similar to the following section, but refer to your identity provider documentation for further assistance.
  1. Log in to your identity provider (for example, Okta) and search for PagerDuty in your connected apps.
  2. Click PagerDuty to automatically log in to your PagerDuty account.

Log in to PagerDuty using Okta Log in to PagerDuty Using Okta

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