Operations Console

The PagerDuty Operations Console offers live visibility into incidents, and you can create customized views to triage and take immediate action on issues. This feature provides central IT teams and technical stakeholders with at-a-glance context on their technical environment in order to more efficiently triage incidents, and minimize MTTA and MTTR.

View the Operations Console

In the web app, navigate to AI Operations Console.

Configure the Operations Console

The console offers users great flexibility to customize the live incidents table. This includes the ability to add or remove standard incident, alert, and custom-defined columns, as well as filter, sort, and apply other configurations.

Column Selector

You can customize which fields are visible in the incidents table by adding, removing or reordering the fields. Click to open the column selector panel and select/deselect your desired columns. Reorder columns by dragging and dropping them to their preferred location.

You can also resize a column's width by clicking and dragging the edge to your desired size.

Users can also sort by up to three columns simultaneously.

Column selector

You can also display Custom Fields on Incidents in the live incidents table by clicking Custom Columns at the bottom of the Column Selector and adding them to the table. You can add up to ten Custom Fields in the Operations Console's incident table. If you wish to display a new field but are unable to, please deselect an existing custom field first. You can sort on up to three columns in the incidents table.

Custom columns

You can also export the all loaded incidents with your customized columns as a CSV file using the menu.

Export visible rows as CSV

Side Panel

You can view incident details by clicking on an incident's Title or alert count in the Alerts column. The side panel provides contextual information pertaining to the incident, including snoozed time (if applicable), alert grouping details (if applicable), alerts fields, alert custom details and so on, so you can view all things at a glance in one place.

You can also change the width by dragging the side panel horizontally to view more or fewer alert columns. PagerDuty will remember your settings for later visits.

Operations Console side panel

Filters and Search

At the highest level, you can show:

• All incidents
• My teams to display just incidents belonging to your Teams.

You can also quickly filter by incident status:

• Assigned to me
• Open
• Acknowledged
• Triggered

For more granular filters:

1. Click to open the the filter panel.
2. Click Add and select from the following:
   1. Alert Services
   2. Assignee
   3. Auto Resolved
   4. Duration
   5. Date
   6. Escalation Policy
   7. External Reference
   8. Incident Number
   9. Latest Note
   10. Main Service
   11. Priority
   12. Responder
   13. Status
   14. Teams
   15. Title
   16. Urgency
   17. User
   18. Custom Fields on Incidents
   19. Custom Details on Alerts (Available by request)
3. Depending on the field(s) you select, enter the appropriate criteria and click Apply Filters.

Filters and search

Additionally, users can perform keyword search to filter on incident Title, Incident number and Latest note.

Actions

To take action on incidents within Operations Console, select the checkbox to the left of the incident(s) and click your desired action:

• Resolve
• Acknowledge
• Add Responder
• Reassign
• Run
• Merge
• Snooze
• Update Priority
• Add Note

Incident actions

Bulk Actions

When you want to perform actions on multiple incidents at once, you can click the selection box at the top of the incident table. This will select the first 50 incidents on the current page, and list the bulk action options at the bottom of your screen. Select from the following actions:

• Acknowledge
• Resolve
• Add Responder
• Reassign
• Merge
• Snooze
• Update Priority
• Add Note

Incident Feed Update Frequency

To optimize performance or during incident storms, you can toggle between Live and Paused update modes. By default, the console is set to Live updates, which continuously adds new incidents, and corresponding updates, to the feed.

You can optionally pause live updates by clicking the toggle. While Paused, new incidents will not be added to the Operations Console, but updates to existing incidents will still be displayed. Users can manually update the incident table by refreshing the page.

Custom Details

You can define and add specific custom details fields from your alert payload to the incidents table.

1. Click to open the column selector panel.
2. Scroll to the bottom of the list and click Add Custom Detail.
3. In the modal, enter a Table Header and the Custom Details Path (e.g., the name of the field as it appears in the alert payload, such as source or application).
   1. Optionally click + Add Column to add multiple custom detail columns at once.
4. Click Add Columns.

Custom columns

Service Health Visualization

Service Health Visualization aggregates active incidents by Service into an interactive graph in the Operations Console to quickly identify hotspots and emerging issues.

Access Service Health Visualization

1. In the PagerDuty web app, click AIOps Operations Console.
2. Click the View by dropdown.
3. Select Service Health.

Use the Incidents-by-Service Graph

• Multi-select filters: Combine filters to refine results during active incidents.
• Click to drill in: Select a service and time to view incident count and links to incident details. If more than 20 incidents exist, a link to the full Open Incidents list is provided.
• Only services with active incidents will be accessible in the graph.
• Services are automatically sorted by the number of active incidents.

Apply Filters

1. Click to open the filter panel.
2. Click Add and select from the following:
   • Created
   • Team
   • Service
   • Priority
3. Depending on the field(s) you select, enter the appropriate criteria and click Apply Filters.

Triage Example

1. Spot the spike: Identify a sudden increase in incidents for a particular service on the graph.
2. Focus on service(s): Apply a service filter to isolate that service and any related dependencies.
3. Drill in: Click the service to view links to active incidents.
4. Coordinate: Use your incident workflows to mobilize teams and update stakeholders.

Troubleshooting the Service Health Visualization

FAQ