Probable Origin

Probable Origin provides responders with suggestions of incidents and services that are likely to be the origin point of the incident currently under investigation. This feature uses data science techniques to analyze past patterns over the prior six months to recognize when a recurring pattern of cascading incidents takes place. Viewing the suggested services and incidents, responders can map impact radius and quickly get to an incident origin point. This ensures the right team is quickly brought to the response, reducing the need for swarming and elimination processes, and freeing up resources on unconnected services.

View Probable Origin in the Web App

1. From the Incidents page or a service’s detail page, click your desired incident’s Title to see its detail page.
2. If results are available, a Probable Origins card on the right side of the screen will display up to three suggested origin incidents.

Suggested incidents are ordered by the likelihood of a connection to the current incident being investigated. Likelihood is determined by how often the suggested incident occurred immediately before an incident similar to the primary incident.

Probable Origin Fields

• Incident: A link to the Probable Origin incident, the percentage likelihood that the incident was the origin of the incident currently under investigation, and the Probable Origin incident's priority (if applicable).
• Service: A link to the service that the Probable Origin incident was on.
• Status: The status of the Probable Origin incident with timestamp information.

FAQ