Workflow Actions
Create a Task
Incident Tasks
Enterprise for Incident Management
Description
Create and assign an Incident Task to a responder on an incident.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Task name | Enter a name for the task |
| Status | The status you would like the task to have when it is created. Select To Do, In Progress, Done, or Skipped from the dropdown. |
| Assignee | Select a user from the dropdown. The task will be assigned to them when it is created. |
| Details | Enter any additional details related to completing the task |
Outputs
| Name | Description |
|---|---|
| Task ID | ID of the newly created task. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |