Workflow Actions
Add an Impacted Business Service
PagerDuty Incident Management
Business
Description
Mark a business service experiencing impact from a specific incident. This helps teams track and communicate service disruptions more effectively.
Action Behavior
Currently this action will only mark an impacted business service. You can’t use it to mark a non-impacted business service.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Incident ID | Required: The ID of the incident impacting the business service (defaults to current incident ID) |
| Business Service ID | Required: The name or ID of the impacted business service |
Outputs
| Name | Description |
|---|---|
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
PagerDuty API Endpoint
Endpoint used: