Workflow Actions
Jira Cloud: Create an Issue for an Incident
Jira Cloud
Professional
Description
Create Jira issues based on the workflow trigger condition(s) and the field options defined in the workflow configuration form.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Jira Account | Select the Jira Account to use this workflow. Note: If you do not see the account field, please recreate the workflow action in order to use this feature to switch to a different Jira account. |
| Project | Select the project to create an issue in. |
| Issue Type | Select the type of issue to create. |
| Summary | Title for the issue. |
| Description | Description for the issue. |
| Additional Issue Fields | Click Add Jira Fields to fill out additional fields for this issue. |
| Create a test issue (optional) | Following a successful request, a new issue will be created in the Jira project associated with the workflow action. |
Outputs
| Name | Description |
|---|---|
| Jira Issue Key | The key reference key for the created Jira issue. |
| Jira Issue Link | The link reference for the created Jira issue (URL). |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed". |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |
Learn More
Please see our Jira Cloud Integration Guide for more information on using this workflow action.