Workflow Actions
Add User to Incident Dedicated Chat
Business
Description
Add a user to an incident in a dedicated chat in Microsoft Teams. This action can be triggered before and after an incident has been created.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Microsoft Teams Organization | Select the name of the Microsoft Teams Organization the meeting is in. |
| User | The owner of the chat. If not provided, the owner will be determined by the current rules described in Incident Workflows. |
Outputs
| Name | Description |
|---|---|
| Chat URL | The URL for the MS Teams chat. This will be a direct link to the MS Teams chat. |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that is populated if the action failed. |