Workflow Actions
Create an Incident
PagerDuty Incident Management
Business
Description
Create a new incident on a specified service.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Title | Required: The title of the incident |
| Incident Type | Required: The type of incident to create |
| Impacted Service | Required: The ID or name of the service impacted by the incident |
| Description | A detailed description of the incident |
| Urgency | Required: The urgency level of the incident (e.g., high, low). Defaults to high. |
| Priority | The priority of the incident |
| Conference URL | The URL of the conference bridge associated with the incident |
| Conference Number | The phone number for the conference bridge associated with the incident |
Outputs
| Name | Description |
|---|---|
| Incident ID | The newly-created incident's ID |
| Incident Number | The newly-created incident's assigned unique number |
| Incident URL | The newly-created incident's URL |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed. |
| Error | Brief description that populates if the action failed. |
PagerDuty API Endpoint
Endpoint used: