Workflow Actions
ServiceNow: Create an Incident
ServiceNow
Enterprise for Incident Management
Requirement
You must have the ServiceNow v8 integration configured prior to using this action.
Description
Create a ServiceNow Incident.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
You may add multiple ServiceNow instances by repeating the steps above.
Inputs
| Name | Description |
|---|---|
| ServiceNow Connection | Select the ServiceNow instance you would like to connect with |
Outputs
| Name | Description |
|---|---|
| Incident URL | The URL for a direct link to the ServiceNow Incident |
| Incident Number | The Number for the ServiceNow Incident |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed" |
| Result Summary | Brief description of what the action did or if it failed |
| Error | Brief description that is populated if the action failed |