Workflow Actions
Get Service Details
Enterprise for Incident Management
Description
Returns details about a Service, including the Escalation Policy, collaboration channel, and more.
Instructions
- If you have not done so, follow the instructions to Create an Incident Workflow.
- When the instructions prompt you to add actions, select this action.
- Enter the following Inputs and click Save.
- Continue following instructions to Publish the Workflow.
- When the action runs, you will see the Outputs listed below.
Inputs
Field References
Fields with the {+} icon accept Field References, which can be useful for referencing incident data or outputs created in prior workflow steps. To add Field References, click {+}, or enter {{, and select relevant fields. Refer to the Field References article for more information.
| Name | Description |
|---|---|
| Service ID | The ID of the service whose details will be returned |
Outputs
| Name | Description |
|---|---|
| Details | The JSON-formatted details of the service. Note: This JSON will exactly match the value of the service property returned from the endpoint linked below. |
| Name | The name of the service |
| HTML URL | The URL of the service in the PagerDuty web app |
| Description | Description of the service |
| Escalation Policy ID | The ID of the Escalation Policy associated with the service Teams |
| Teams | The array of Teams associated with the service |
| Support Hours | The Support Hours associated with the service |
| On-call Now User IDs | The IDs of the users currently on-call for the service |
| On-call Now User Names | The names of the users currently on-call for the service |
| Communication Channel ID | The ID of the communication channel associated with the service |
| Communication Channel Name | The name of the communication channel associated with the service |
| Result | Value that shows if the action was successful or not. Either "Success" or "Failed." |
| Result Summary | Brief description of what the action did or if it failed |
| Error | Brief description that populates if the action failed |
PagerDuty API Endpoint
Endpoint used: